By accessing or using the Services, you represent that you are at least 18 years of age, have the legal capacity to enter a binding contract, and agree to comply with and be bound by these Terms of Service (the "Legal Terms" or this "Agreement"). If you do not agree to all of these Legal Terms, you are not authorized to use the Services and must discontinue use immediately.
We may modify these Legal Terms by posting an updated version on the Services and sending notice to the email address associated with your account at least thirty (30) days before the changes take effect. You are responsible for maintaining a current email address on file with us. Unless a later effective date is stated in the notice, changes will take effect thirty (30) days after notice is sent. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Legal Terms. If you do not agree to the modified terms, you must discontinue use of the Services before the effective date. We recommend that you print or save a copy of these Legal Terms for your records.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
The Services help you discover and book independent vendors for events. Cenvi is a marketplace and technology platform and does not itself provide or supervise vendor services. Vendor availability, pricing, scope of work, service standards, and cancellation and refund rules are determined by Cenvi and are displayed in the checkout flow or listing, including the Order Form Snapshot that you review and accept before confirming a booking.
For each booking, your contract for services is with the vendor, not Cenvi. That contract consists of the Order Form Snapshot shown at checkout, the vendor's Cenvi approved service terms or, if applicable, Cenvi's Standard Vendor Service Terms, which are incorporated by reference, any category schedules, venue rules, or house rules displayed at checkout, and any Cenvi Platform Policies disclosed at or before checkout. If there is a conflict for commercial specifics such as price, timing, and inclusions, the Order Form Snapshot controls for that booking.
The information on the Services, including descriptions of services, pricing, availability, and other content, is provided on an "as is" basis. We strive to keep information accurate and up to date but do not warrant that any descriptions, pricing, or other content are complete, current, error free, or available at all times. We may correct errors and change content on the Services. If a booking was made based on a material error in pricing or description, we will notify you promptly and offer you the option to proceed at the correct price or terms, or to cancel the booking for a full refund. Cenvi may also cancel or direct vendors to cancel bookings where required by law, to address fraud, safety, or operational risks, where the vendor is unable or unwilling to perform, or where the error or another issue makes performance commercially unreasonable or impossible. In such cases, you will receive a full refund of amounts paid, and neither party will have further liability except as required by law.
The Services are not intended for use in any jurisdiction where such use would be contrary to law or would subject Cenvi to registration or licensing requirements. If you access the Services from other locations, you do so on your own initiative and are responsible for compliance with local laws. The Services are not designed to comply with specialized regulatory regimes such as HIPAA, FISMA, or GLBA. You must not use the Services in a way that would subject Cenvi to those regimes.
All content and materials made available through the Services, including text, graphics, logos, icons, images, audio clips, video clips, software, databases, and the overall "look and feel" of the Services, as well as the Cenvi name, logos, and associated marks, are owned by or licensed to Cenvi and are protected by copyright, trademark, and other intellectual property laws. Vendors retain ownership of their own trademarks and content, and grant Cenvi the licenses needed to display and promote their listings as described in our vendor agreements.
Subject to your compliance with these Legal Terms, Cenvi grants you a limited, revocable, non exclusive, non transferable license to access and use the Services for your personal, non commercial use and to view, download, or print a reasonable number of pages of publicly available content solely for that purpose. You do not acquire any ownership rights in any content by accessing or using the Services.
You may not copy, reproduce, modify, create derivative works of, distribute, publicly display, publicly perform, republish, download, store, transmit, or exploit any part of the Services or any content, whether in whole or in part, except as expressly permitted in these Legal Terms or with our prior written consent. You may not remove or alter any copyright, trademark, or proprietary rights notice that appears on or with the Services.
If you send us questions, comments, suggestions, ideas, feedback, or other information about the Services, you understand and agree that Cenvi is free to use such submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You represent that you have all necessary rights to provide any such submissions and that they do not violate the rights of any third-party.
If you believe that content on the Services infringes your copyright, you may send a notice including the following information: (a) your physical or electronic signature as the owner or authorized agent; (b) identification of the copyrighted work you claim has been infringed; (c) identification of the material you claim is infringing and information reasonably sufficient to permit us to locate it on the Services; (d) your contact information; (e) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Notices should be sent to Cenvi's Legal Representative at arslan@munaflegal.com with a copy to support@cenvi.events.
By using the Services, you represent and warrant that all registration and account information you submit is true, accurate, current, and complete, and that you will maintain the accuracy of such information. You represent that you have the legal capacity to enter these Legal Terms, that you are not a minor in your jurisdiction, and that you will not use the Services for any unlawful or unauthorized purpose. You agree that your use of the Services will comply with all applicable laws and regulations and that you will not use the Services in violation of any rights of Cenvi, vendors, or other users.
To access certain features of the Services, you may be required to create an account and choose login credentials. You agree to keep your password confidential and to be responsible for all activities that occur under your account. You must promptly notify us of any unauthorized use of your account or any other breach of security. We may refuse registration, close accounts, or reclaim usernames that we determine are inappropriate, infringe third-party rights, or otherwise violate these Legal Terms.
All bookings and purchases made through the Services are processed by third-party payment processors such as Stripe. For platform bookings, Cenvi or its payment processor acts as the vendor's limited authorized collection agent. When the processor accepts your payment, your payment obligation to the vendor for that booking is deemed satisfied, subject to any chargebacks, disputes, or required refunds.
You agree to provide current, complete, and accurate purchase and account information for all transactions made via the Services and to promptly update that information as needed. Prices and any applicable taxes, fees, and charges will be presented at checkout. Where marketplace facilitator rules or similar tax regimes apply, taxes may be collected and remitted by the processor or facilitator in accordance with law. All payments must be made in U.S. dollars unless the Services expressly permit another currency for a particular transaction. By submitting payment information, you authorize us and our payment processors to charge your designated payment method for all amounts due. You agree to pay all applicable taxes, fees, and charges incurred in connection with your use of the Services.
Refunds, credits, and cancellations for vendor services are governed by the vendor's cancellation and refund policies, any category rules, and the windows displayed in the Order Form Snapshot at checkout. Some bookings may be non refundable or may be subject to cancellation fees. Cenvi may, in its sole discretion and without any obligation or liability, assist with disputes or provide platform credits as a courtesy, but Cenvi is not responsible to you for vendor refunds beyond amounts that Cenvi or its payment processor actually holds for that booking at the time a refund is requested. Any discretionary assistance provided beyond Cenvi's express obligations under these Terms does not waive Cenvi's limitations of liability, create any ongoing obligation, or establish a course of dealing.
If you dispute a charge or initiate a chargeback, you may be required to provide documentation such as the Order Form Snapshot, event communications, and any completion or incident records. Failure to respond or provide requested information may affect the outcome of the dispute. We reserve the right to refuse or cancel any transaction, limit or cancel quantities, or flag activity that appears fraudulent or abusive.
For payment disputes, refund requests, or to submit evidence in connection with a chargeback, contact us at billing@cenvi.events. Timeline: You must open a dispute within 72 hours after the event date. You have one week from opening the dispute to provide any additional proof we request. A decision will be made once we have reviewed your submission. Use the subject line "Payment Dispute – [Event Name or Booking ID]" and include: (1) your full name and the email associated with your Cenvi account; (2) the booking ID or transaction ID; (3) a brief description of the issue; and (4) supporting documentation such as the Order Form Snapshot, event communications, and any completion or incident records. Failure to open a dispute within 72 hours of the event or to provide requested information within one week may affect the outcome of your dispute.
If software or applications are provided as part of the Services without a separate end user license agreement, Cenvi grants you a personal, revocable, non exclusive, non transferable license to install and use such software solely in connection with your authorized use of the Services and in accordance with these Legal Terms. The software is provided on an "AS IS" basis without warranty of any kind, and you assume all risk arising from its use, except to the extent prohibited by applicable law. This disclaimer applies to the maximum extent permitted under Georgia law.
You may not access or use the Services for any purpose other than the legitimate use of the marketplace as made available by Cenvi. You agree that you will not:
We may investigate and take appropriate legal or technical action in response to actual or suspected violations, including suspension or termination of access.
The Services may allow you to submit content such as event details, messages, profile information, images, and other materials. You are solely responsible for any content you submit, and you represent that you have all necessary rights and permissions to do so. You agree that your contributions will not be unlawful, defamatory, obscene, harassing, hateful, discriminatory, or otherwise objectionable, and will not violate any rights of third parties.
By submitting content through the Services, you grant Cenvi a worldwide, non-exclusive, royalty-free, fully paid, sublicensable license to host, store, use, reproduce, adapt for format, publish, display, and distribute such content as reasonably necessary to operate, improve, and promote the Services, vendor listings, and related offerings. This license continues for as long as your content is stored in active systems and in backups or archives. You may request removal of certain content you control by contacting us at support@cenvi.events, subject to technical limitations, legitimate business needs, ongoing disputes, legal obligations, and our rights to retain content as necessary for backup, archival, and business continuity purposes. We will use commercially reasonable efforts to honor removal requests within sixty (60) days where feasible.
You understand that reviews and other public-facing content may remain visible or in historical records even after account closure. You are responsible for any loss or liability arising from your contributions and agree that Cenvi is not responsible for user content.
If you leave reviews or ratings, you agree that you will base them on your own first-hand experience, that they will be honest and accurate, and that they will not contain profanity, hate speech, discriminatory language, or confidential information. You agree not to post reviews that reference illegal activity, coordinate campaigns to manipulate ratings, or post reviews where you have undisclosed conflicts of interest. Cenvi may, but is not obligated to, monitor or remove reviews at its discretion.
If you access the Services through our App, Cenvi grants you a personal, revocable, non-exclusive, non-transferable license to install and use the App on devices that you own or control and to access the Services through the App in accordance with these Legal Terms. You agree not to modify, adapt, translate, or create derivative works based on the App, and not to use the App for any purpose for which it is not designed.
If you obtained the App from Apple's App Store or Google Play, you acknowledge that Apple or Google, respectively, are third-party beneficiaries of this section and may enforce these terms against you. You also acknowledge that Apple and Google have no obligation to provide support or maintenance for the App, and that any claims relating to the App must be directed to Cenvi, not to Apple or Google.
The Services may contain links to third-party websites or may display content from third parties. Cenvi does not control and is not responsible for any third-party websites or content, including their accuracy, legality, or practices. If you access any third-party websites or content, you do so at your own risk and subject to the terms and policies of those third parties. Cenvi does not endorse or assume responsibility for any third-party products or services.
Cenvi reserves the right, but does not have the obligation, to monitor the Services for violations of these Legal Terms, to remove or disable access to any content or account that we consider harmful or in violation of these Legal Terms, to take appropriate legal action in response to unlawful conduct, and to manage the Services in a manner that protects our rights, our users, our vendors, and the stability and integrity of the platform.
Your use of the Services is subject to the Cenvi Privacy Policy, which explains how we collect, use, share, and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy. The Services are hosted in the United States, and by using them you consent to the transfer and processing of your data in the United States, even if you reside in another country with different data protection laws.
These Legal Terms remain in effect for as long as you use the Services. Cenvi may suspend, restrict, or terminate your access to the Services, in whole or in part, at any time and for any lawful reason, including violation of these Legal Terms, suspected fraud, security concerns, or legal or regulatory requirements. If your account is suspended or terminated, you may not create another account without our prior written consent. Termination does not limit any rights or remedies that Cenvi may have under law or equity.
Cenvi may modify, suspend, or discontinue all or part of the Services at any time, with or without notice, for any reason, including system maintenance, updates, or changes in business operations. We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or modification. Nothing in these Legal Terms obligates Cenvi to maintain the Services or to provide any updates or enhancements.
These Legal Terms, your use of the Services, and any disputes relating to them are governed by the laws of the State of Georgia, without giving effect to its conflict of law principles. Subject to the arbitration provisions below, venue for any permitted court proceedings will lie exclusively in the state or federal courts located in Gwinnett County, Georgia, and you consent to the personal jurisdiction of those courts.
Before initiating formal dispute resolution, you and Cenvi agree to attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Legal Terms or the Services through informal negotiations. Either party may initiate informal negotiations by sending written notice to the other. If the parties are unable to resolve the dispute within thirty days of such notice, either party may then proceed to binding arbitration as described below.
Except for disputes that qualify for small claims court or claims for injunctive relief related to intellectual property, data security, or misuse of the Services, any dispute arising out of or relating to these Legal Terms or the Services will be finally resolved by binding arbitration administered by the American Arbitration Association under its applicable rules. The arbitration may be conducted in person, by telephone, by videoconference, online, or by written submissions, as determined by the arbitrator after considering the parties' preferences, the amount in controversy, and the convenience of the parties. Unless required otherwise by law, the seat and venue of any in-person hearing will be Gwinnett County, Georgia, or such other location as the parties may agree in writing. The arbitrator must apply applicable law and may award any relief that a court could award on an individual basis.
Any dispute that is permitted to proceed in court rather than arbitration will be brought only in the state or federal courts located in Gwinnett County, Georgia, and the parties waive all objections based on lack of personal jurisdiction or forum non conveniens.
To the fullest extent permitted by law, all disputes must be brought in an individual capacity and not on a class, collective, or representative basis. The parties agree that there is no right or authority for any claim to be arbitrated or litigated on a class or representative basis. Any claim arising out of or relating to the Services must be brought within one year after the cause of action accrues, or be permanently barred, to the extent permitted by law.
The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, or other information. Cenvi reserves the right to correct any such errors, inaccuracies, or omissions and to change or update information on the Services at any time without prior notice.
The Services, including all content, features, and functionality, are provided on an "as is" and "as available" basis without warranties of any kind. To the fullest extent permitted by law, Cenvi disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Cenvi does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or servers are free of viruses or other harmful components.
Cenvi is a marketplace and does not control or supervise vendor operations. Cenvi does not warrant or guarantee the quality, safety, legality, timeliness, or any other aspect of vendor services or events. Cenvi is not responsible for any acts or omissions of vendors or users, including property damage, personal injury, illness, loss, or any other harm that may occur in connection with an event.
Your sole and exclusive remedy for dissatisfaction with the Services is to stop using the Services. Some jurisdictions do not allow limitations on implied warranties, so certain limitations described here may not apply to you.
To the fullest extent permitted by law, in no event will Cenvi, its affiliates, or their respective directors, officers, employees, or agents be liable to you or any third-party for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind, including loss of profits, loss of revenue, loss of data, or other intangible losses, arising out of or in connection with your access to or use of the Services, any vendor services booked through the Services, or these Legal Terms, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, Cenvi's total cumulative liability to you for any claim arising out of or related to the Services or these Legal Terms will not exceed the greater of (a) the total platform fees that you paid to Cenvi for the booking giving rise to the claim, or (b) one hundred dollars ($100 USD). You agree that this limitation of liability is an essential part of the bargain and that the Services would not be provided without these limitations.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some of the exclusions or limitations above may not apply, and you may have additional rights under applicable law.
You agree to indemnify, defend, and hold harmless Cenvi, its affiliates, and their respective directors, officers, employees, agents, and partners from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, your violation of these Legal Terms, your violation of any applicable law or regulation, your violation of any rights of a third-party, or any content or conduct by you in connection with the Services. Cenvi reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Cenvi's defense of such claims. If Cenvi does not assume defense within thirty (30) days of notice of a claim, you may defend the claim with counsel of your choice, subject to Cenvi's right to participate at its own expense.
Cenvi may maintain data that you transmit to the Services, as well as data related to your use of the Services, for the purpose of operating, improving, and managing the Services. Although Cenvi implements reasonable safeguards and regular backups, you are solely responsible for your own backups of your data. Cenvi is not liable for any loss or corruption of data you transmit through the Services except to the extent caused by Cenvi's gross negligence or willful misconduct, and you waive any claims arising from such loss or corruption except where prohibited by applicable law.
By visiting the Services, creating an account, or sending emails to Cenvi, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to the use of electronic signatures, electronic records, and electronic contracts in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act as adopted in Georgia (O.C.G.A. § 10-12-1 et seq.), and you agree that electronic signatures, records, and contracts have the same legal effect as their paper-based equivalents.
Program name and description: The Cenvi SMS program sends transactional and service-related text messages from Cenvi (Bookify Events Inc. d/b/a Cenvi) to mobile numbers you provide or that an authorized user (such as an event host adding a guest, or a business account messaging an existing CRM contact) provides in connection with the Services. Message types may include account verification codes, event invitation and RSVP links, booking- or payment-related notices, and similar operational messages. Message frequency is variable and depends on your actions on the platform (for example, when you request a code or when a host sends an invite); we do not guarantee a fixed number of messages per week.
Costs: Message and data rates may apply according to your mobile plan and carrier; you are responsible for those charges.
Opt-out and help: You can cancel SMS from a campaign at any time by replying STOP to a message where your carrier supports standard opt-out. You may receive a one-time confirmation that you have opted out. For assistance with text messages from Cenvi, reply HELP where supported, or contact support@cenvi.events.
By providing a mobile number and using features that trigger SMS, you confirm that you agree to this section and to receiving these recurring messages as described. Carriers are not liable for delayed or undelivered messages, and Cenvi is not responsible for delays or failed delivery caused by your carrier or other third parties. Mobile opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes.
If you are a California resident and you have a complaint regarding the Services that you feel is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
These Legal Terms, together with the Privacy Policy, Cenvi Platform Policies, and any other policies or terms posted on the Services, constitute the entire agreement between you and Cenvi regarding your use of the Services and supersede all prior or contemporaneous understandings on the subject matter. If any provision of these Legal Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be reformed to the minimum extent necessary to make it enforceable while preserving its intent, or if such reformation is not possible, such provision shall be severed from these Legal Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Legal Terms, and the remaining provisions shall continue in full force and effect.
Nothing in these Legal Terms creates or shall be construed as creating a partnership, joint venture, employment relationship, or agency relationship between you and Cenvi. You and Cenvi remain independent contractors and neither party is authorized to bind the other in any respect.
Our failure to enforce any right or provision in these Legal Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Cenvi. We may assign any of our rights and obligations under these Legal Terms to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you. You may not assign your rights or obligations without our prior written consent, which will not be unreasonably withheld.
You agree that these Legal Terms will not be construed against Cenvi by virtue of having drafted them and that you waive any defenses based on the electronic form of these Legal Terms or the absence of physical signatures.
Bookify Events Inc. d/b/a Cenvi
1870 The Exchange SE Ste 220 PMB 505546
Atlanta, Georgia 30339
📧 Email: legal@cenvi.events, arslan@munaflegal.com