Skip to main content
Cenvi

Accessibility at Cenvi

Cenvi is committed to making event planning, vendor booking, and ticketing usable by everyone - including people who use assistive technologies such as screen readers, keyboard navigation, voice control, and switch devices.

Last reviewed: May 31, 2026

Our standard

We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA across the web app at cenvi.events and its mobile companion. We also follow Section 28 CFR § 36.302(f) when selling tickets, ensuring accessible-seating channels and information parity.

What we support today

  • Visible keyboard focus on every interactive control across the app.
  • Skip to main content link at the top of every page.
  • Readable check-in code displayed alongside every ticket QR, in both the app and confirmation emails, so attendees who can't scan a QR can still check in.
  • Screen-reader labels on icon buttons, form fields, and dynamic regions (notifications, cart updates, scan results).
  • Accessibility-needs field at ticket checkout - attestation only, no medical proof required.
  • Manual ticket entry on the check-in scanner: staff can type a check-in code directly when the QR will not scan.
  • Resizable text up to 200% without loss of content or function.
  • Reduced motion respect: when your device requests reduced motion, animations are suppressed.

Known limitations

We are actively working on the following items and welcome feedback:

  • Color contrast on a small number of secondary action buttons.
  • Drag-based seat map interactions - keyboard alternatives are in progress.
  • Captioning for promotional video content.
  • VPAT / Accessibility Conformance Report - currently in third-party audit.

Contact us about accessibility

If you encounter a barrier using Cenvi, or you would like to request information in an alternative format, please contact us. We aim to respond within 2 business days.

For ticketing-specific requests (accessible seating, companion seats, accessible-format tickets), our customer support team can manually complete your purchase if any part of the checkout is not usable for you.

Your rights

This site is intended to comply with applicable laws including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the European Accessibility Act (EAA). We do not require proof of disability for any accommodation provided at the platform level. Event organizers may have their own venue policies; please contact us if any organizer policy creates a barrier on Cenvi.

Standards and tools we use

  • WCAG 2.2 Level AA (target)
  • WAI-ARIA 1.2 (where applicable)
  • EN 301 549 (for European Accessibility Act conformance)
  • Automated checks via axe-core in our continuous integration pipeline
  • Static linting via eslint-plugin-vuejs-accessibility